![]() ![]() They guide their clients through troubleshooting steps, coordinate with second level support for further investigation, and ultimately find a resolution for the issue. When providing technical support, these knowledgeable representatives are the consistent point of contact for community members. They often act as detectives, tracing down a general UCF information request or troubleshooting a technical issue for a system that is supported by UCF IT. Their duties range from directing calls to providing complex technical support. ![]() As the friendly voice on the other end of the line, they provide exceptional Tier One customer service and support to the UCF community for all services within their scope of support. ![]() This team serves as the central point of contact for the university as well as UCF IT. ![]()
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